Terms & Conditions
These Terms & Conditions apply to reservations and services provided by Maison Matilda, Treviso, Italy. By making a reservation, completing check-in, or using any of the services offered by the property, guests agree to the conditions below.
1. Reservations
Reservations are considered confirmed once the guest receives a booking confirmation from Maison Matilda or from the booking platform through which the reservation was made.
Rates, cancellation conditions, payment terms and included services may vary depending on the rate plan selected. The specific conditions shown at the time of booking form part of the reservation agreement.
Guests are responsible for providing accurate personal and contact information when making a reservation.
2. Rates and Payments
All rates are expressed in euros (€), unless otherwise stated.
The total accommodation price and any applicable payment schedule will be shown during the booking process.
Additional services, products or charges incurred during the stay may be added to the guest’s final account.
Any applicable tourist tax is payable separately at the property.
Maison Matilda reserves the right to pre-authorise or charge the payment card provided in accordance with the conditions of the selected booking rate.
3. Cancellation and No-Show
Cancellation and modification conditions depend on the rate plan selected at the time of booking.
For flexible reservations, guests may cancel within the cancellation period specified in their booking confirmation without penalty.
Late cancellations, no-shows or early departures may be charged in accordance with the conditions of the reservation.
Non-refundable bookings cannot normally be cancelled, modified or refunded.
4. Check-in and Check-out
Check-in is available from 2:30 PM.
Check-out must be completed by 10:30 AM on the day of departure.
Early check-in and late check-out are subject to availability and may incur an additional charge.
Guests may be required to present a valid identity document at check-in in accordance with Italian legal requirements.
5. Occupancy and Registered Guests
Only guests included in the reservation and properly registered with Maison Matilda may stay overnight at the property.
The maximum occupancy of each room must not be exceeded.
Additional guests may be subject to availability and additional charges.
6. Breakfast
Breakfast is not included in the room rate unless otherwise specified in the reservation.
Breakfast is served between [8:00 AM – 10:30 AM].
Guests should inform Maison Matilda in advance of allergies, intolerances or specific dietary requirements. While reasonable efforts will be made to accommodate dietary needs, Maison Matilda cannot guarantee the complete absence of allergens or cross-contamination.
Breakfast served outside the standard service conditions, including special requests or room delivery where available, may incur an additional charge.
7. Minibar
Minibar products are available for guest consumption and will be charged according to the price list available in the room or provided by Maison Matilda.
Any minibar products consumed during the stay will be added to the guest’s final bill.
Guests are responsible for minibar products removed or consumed from their room.
Maison Matilda may charge the payment method associated with the reservation for minibar consumption discovered after check-out.
Guests should notify the property promptly if any minibar item is missing, damaged or incorrectly recorded.
8. Room Service
Room service is available subject to service hours, menu availability and operational availability.
Room service orders will be charged according to the applicable menu prices.
An additional room service or delivery charge may be added to the order.
Guests must inform the property of any allergies or dietary requirements before placing an order.
Maison Matilda cannot guarantee that food prepared or served on the premises will be completely free from traces of allergens.
The room service is operational from 8:30 AM until 10:30 PM
9. Restaurant and Food & Beverage Services
Where restaurant, bar or other food and beverage services are provided by Maison Matilda or an associated establishment, availability may depend on opening hours and reservation requirements.
Restaurant reservations are subject to availability and may be subject to separate cancellation conditions.
Food and beverage consumption is charged according to the prices shown on the applicable menu.
Guests must communicate allergies and intolerances before ordering.
Guests are responsible for verifying ingredient suitability when they have specific dietary or medical requirements.
Restaurant charges may be paid directly or, where authorised by Maison Matilda, charged to the guest’s room account.
10. Parking
Maison Matilda offers a limited number of parking spaces, subject to availability and advance reservation.
A parking space is not guaranteed unless specifically confirmed by Maison Matilda.
Parking is available at a cost of 35 € per day
Guests are responsible for parking their vehicle correctly and following any instructions provided by the property.
Maison Matilda is not responsible for valuables left inside vehicles.
Liability for theft, loss or damage to vehicles is limited to the extent permitted by applicable Italian law.
Parking spaces may have dimensional limitations. Guests travelling with large vehicles should contact Maison Matilda before arrival.
11. Additional Services
Additional services requested by the guest, including transfers, private experiences, food and beverage services and other extras, may carry additional charges.
Some services are provided by independent third-party providers. Where this occurs, the relevant provider may apply its own terms and conditions.
Availability of additional services is not guaranteed unless confirmed in writing.
12. Damage and Guest Responsibility
Guests are responsible for any damage, loss or excessive cleaning requirements caused by themselves or members of their party during their stay.
Maison Matilda reserves the right, where legally permitted and supported by evidence, to charge reasonable costs for damage, missing property or exceptional cleaning after departure.
Guests must report any damage or problem discovered in the room as soon as reasonably possible.
13. Smoking
Smoking is prohibited inside guest rooms and indoor areas of the property.
Guests who smoke in prohibited areas may be charged for additional cleaning, deodorisation or restoration costs where applicable.
14. Pets
Pets are permitted on request.
Where pets are accepted, advance notification may be required and additional charges may apply.
Guests remain responsible for their pets at all times and for any damage, disturbance or additional cleaning caused by them.
Pet fee depends on the size of the pet
15. Guest Conduct
Guests must behave respectfully toward other guests, staff and neighbouring residents.
Excessive noise, parties, illegal activity, threatening behaviour or conduct that significantly disturbs other guests is not permitted.
Maison Matilda reserves the right, subject to applicable law, to require guests engaging in serious or repeated misconduct to leave the property.
16. Property Belongings
Guests must not remove property belonging to Maison Matilda from guest rooms or common areas.
Lost, damaged or removed items may be charged at their reasonable replacement value where permitted by law.
17. Personal Belongings and Valuables
Guests are responsible for taking reasonable care of their personal belongings.
Maison Matilda is not responsible for loss, theft or damage except where liability cannot legally be excluded or limited under applicable law.
Guests are encouraged to use any in-room safe or other secure storage provided.
18. Force Majeure
Maison Matilda will not be liable for failure or delay in providing services caused by events beyond its reasonable control, including natural disasters, extreme weather, public authority measures, transport disruption, utility failures, strikes or other force majeure events, subject to rights that cannot be excluded under applicable law.
19. Changes to Services
Occasionally, services, facilities or opening hours may be modified because of maintenance, operational requirements, safety considerations or circumstances beyond the property’s control.
Maison Matilda will make reasonable efforts to minimise inconvenience to guests.
20. Privacy and Personal Data
Guest personal data is processed in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR).
Further information is available in Maison Matilda’s separate Privacy Policy.
21. Applicable Law
These Terms & Conditions are governed by Italian law.
Any dispute shall be handled in accordance with applicable Italian and European consumer protection legislation, including any mandatory jurisdiction rights available to consumers.
23. Contact
Maison Matilda
Treviso, Italy
Website: www.maisonmatilda.it
Email: info@maisonmatilda.it
Telephone: +393480303369